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Car repair estimates make you crazy? Me too! Expensive. Inconvenient. Confusing. Frustrating. Ever been tempted to just get rid of the vehicle rather than face the repair. Me too! But before you take the plunge and do something radical, take a minute to consider…

Really? This is the old line from a car repair shop trying to fool an unknowing customer into spending more money. Too often that customer was a woman. In fact 9 of 10 women have at some time felt ripped off in car repair. (Badbizusa)

Why is she a target? Perhaps they thought…

• she didn’t understand her vehicle or repair needs.
• she was easy to “bully” into a purchase.
• she would simply trust whatever they said and go along with it.

Why are all Big Macs the same? Ever wonder about it – different stores, different states – but every Big Mac looks and tastes the same. By chance? Hardly – they have a standard and everyone making Macs is trained to the same standard.

 Standards are generic rules or guidelines that help a business to achieve quality, consistent performance. In our world, one such standard is ISO 9001:2008.

Our last posting spoke about a thin line of trust and finding a worthy repair shop. Now that you have done the hard work of searching one out, what do you expect from them? Perhaps all you want is to turn the key and drive away, but you could receive much more.

Expect the shop to operate by the E.A.R. principle – Educate…Advise…Repair

Fishing line has greatly improved.  What used to be a choice between monofilament or braided, now includes Fireline and a host of other new materials with incredible strength and very small diameters.  In the end, no matter which line you choose, there is only one thin line of connection between you and the fish.